FAQ's

WHO ARE WE?

Who are "Level Up Lola":

The very first clothing brand, dedicated to female gamers! Check out our story here...

 

 

Where is your respawn point located:

 

Our quirky little company is based in Barnstaple, England!

 

ALL ABOUT ORDERS

 

How does ordering with you work:
All of our tees are designed and printed in house! That means that the moment you place your order, we get working on it at our studio! We take great care with every garment we produce and we really hope that shows! 
Of course this also means that our dispatch time may be slightly longer than other companies. That being said, we always aim to dispatch within 3-5 working days! 

 

Do you offer international shipping:

 

We do indeed! We ship just about anywhere! The idea of female gamers rocking our threads, across the world, fills us with all kinds of fuzzies! 

 

 

How much will my shipping be:

 

That entirely depends on where you are! Check out the delivery costs at the checkout to know more :)

 

 

I'm super excited! How long will my parcel take to arrive:

Again, that completely depends on where you are located! Here's a list of common destinations and their shipping times...

We always ask our customers to allow up to 5 days for the order to be processed. This is because every item is printed and packaged in our studio!

UK and Ireland: 1-3 working days from dispatch

International Deliveries: Please allow up to 3-4 weeks for delivery (although many of our parcels are received in up to 2 weeks!)

If you require a faster delivery please get in touch and we will see what we can do.

 

 

Are there any customs/other fees:

 

Any item shipped outside of the UK may be subject to customs and taxes. Please check your countries regulations.

 

 

Are the orders able to be tracked:

 

Up until recently this was not possible. However, we now offer tracked deliveries to all of our customers! :)

 

RETURNS/EXCHANGES

Am I able to return my order:

 

Customer satisfaction is paramount here at LUL! If your item is a brand new state then please, feel free to return it to us within 14 days of receiving the item. We are unable to refund shipping charges and so the return shipping must be covered by the customer.

Please note that we cannot accept returns on custom orders.

If there is a problem with the item or it is not deemed "fit for purpose" then please, don't hesitate to get in touch with us so that we can make it right!

In the event of a return, please send the item, with packing slip/confirmation email to:

Level Up Lola

FAO: Returns/Exchanges

4 Church View, Barnstaple, Devon, EX32 9FH

If there is an item you would like to exchange it for, please state the item and size somewhere on the packing slip/confirmation email.

The new item will be shipped out to you at no extra charge :)

 

CLOTHING

What are the sizes of the items like:

Check out our "Sizing and Fit" guide for more information on each of the garments :)

 

 

How should I look after my tees:

 

Our tees are great quality and would probably be able to take quite the beating! With that being said.. it's best to care of them so that they can take care of you that little bit longer.

Wash inside out where possible on a 30 degree wash. Leave to air dry naturally and when ironing, do so on the inside of the tee!

 

 

Do you print the tees:

 

We do indeed! Every single tee ordered, is designed, printed and packaged in our studio!! 

We use HTV (Heat Transfer Vinyl) for all of our designs. We find that this gives us a much more consistent, long lasting finish! It's doesn't crack or fade and it allows us to include a huge variety of effects, like glitter and foil!

We take great pride in the work we do here, so every tee is inspected, given a big kiss goodbye and packaged with 100% love!

 

ANYTHING ELSE?

I hope we answered all of your questions! If there's anything else you would like to know, get in touch! heythere@leveluplola.com